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Course Description

In this course students will gain a thorough understanding of the Information Technology Infrastructure Library (ITIL) framework and its application in IT service management. The course will cover key components of ITIL, including service strategy, service design, service transition, service operation, and continual service improvement. Students will also explore ITIL roles and responsibilities, tools and technologies, and best practices, using real-world case studies to illustrate successful ITIL implementations. Throughout the course, students will apply their knowledge to real-world business scenarios, culminating in a final assignment in which they develop and present a complete ITIL-based service management plan.


CYBR 1201

CYBR 1204

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