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Course Description

Building on OPTC 1100 Customer Service and Professional Communications 1, students continue to learn about professional customer service and communication. This course provides students with the opportunity to learn how to be an advocate for patients from diverse backgrounds and to demonstrate cultural competence. This course teaches students about dealing with service breakdown, different behaviour styles, and the importance of effective communication in the service industry. This course also builds on knowledge gained in OPTC 1120 Professional Practice & Office Procedures.

Prerequisites

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Thank you for your interest in this course. Enrollment is currently not opened for this course, but we’re excited to help you take the next step. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens, we will also notify you of any available sections which are not publicly advertised.