Information Technology Operations Professional Certificate

Students who complete the IT Operations Professional Certificate will be able to:

1. Recognize network weakness and advise on IT security concepts
2. Build and perform basic repairs on computer hardware
3. Design, build, and implement a server environment within a Local Area Network
4. Lead, manage, and direct small-to-medium-scale IT projects
5. Work effectively and professionally both individually and as part of an IT team
6. Apply troubleshooting techniques to resolve IT related problems/issues
7. Administer and provide support for multiple operating systems such as Windows, Windows Server, and Linux

Students who complete the IT Operations Professional Short Certificate will be able to:

1. Recognize network weakness and discuss IT security concepts
2. Work with a server environment within a Local Area Network
3. Follow procedures for IT software, hardware, and other equipment
4. Build, and perform basic repairs on, a personal computer
5. Apply troubleshooting techniques to resolve IT related problems/issues
6. Administer and provide support for multiple operating systems, such as Windows, and Windows Server

Students will engage with the material in this program through a combination of hands on and scenario-based activities. For example, students will role-play consulting on a required PC build, take apart and then reassemble a computer, build a VPN with a given configuration, install a Windows server, and configure a basic group policy setup within an active directory environment. A strong emphasis will be placed on practicing different troubleshooting strategies in order to resolve realistic IT related problems.

Class-time will utilize active-learning strategies such as problem-based learning, simulations, and case studies. Classes will be delivered in a computer lab. Some classes may be delivered partially or fully online.